Privacy Policy
Last updated: 23 February 2026
Austar Solar and Renewable Energy (“Austar Solar”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.austarsolar.com.au, contact us, request a quote, or use our services.
This Privacy Policy is intended to help us meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1) Who we are (and how to contact us)
Austar Solar and Renewable Energy
Phone: 0412 707 966
Email: [email protected]
Locations:
Sydney: 10/10 Ash Road, Pretons, NSW-2170
Port Macquarie: 1/24 Karungi Crescent, NSW-2444
Bowral: 10A Boolwey St, NSW-2576
2) What personal information we collect
We may collect personal information such as:
A. Information you provide to us
When you submit a form (e.g., Get a Quote or Support), call, email, or otherwise contact us, you may provide:
Name
Email address
Phone number
Property address
Message content and enquiry details
Depending on the services you request, we may also collect additional details needed to prepare a quote, schedule a site visit, coordinate installation, or provide after-sales support (for example, site/access details and technical preferences).
B. Information we collect automatically
When you use our website, we may automatically collect certain information, including:
IP address and approximate location (derived from IP)
Browser type, device information, operating system
Pages viewed, time spent, and referring URLs
Cookies and similar technologies
3) How we collect your information
We collect personal information in a few common ways, including when you:
Fill in online forms (quote/support/contact)
Call us or request a callback
Email us
Interact with our website (cookies/analytics logs)
4) Why we collect, use and disclose personal information
We may use your personal information to:
Respond to enquiries and provide quotes
Deliver solar, battery, EV charger, and related services and support (including after-sales support)
Arrange site visits, installation, maintenance, and troubleshooting
Improve our website, customer service, and offerings
Send service updates and important notices
Send marketing communications where permitted by law (you can opt out at any time)
Comply with legal obligations and resolve disputes
5) Marketing communications (opt-out)
We may contact you with updates, promotions, or information relevant to your enquiry or our services. You can opt out anytime by:
Using the unsubscribe link (if provided), or
Emailing us at [email protected].
6) Who we share personal information with
We do not sell or rent your personal information.
We may share your personal information with trusted third parties where reasonably necessary, such as:
Contractors, technicians, electricians, and installation partners
Manufacturers, suppliers, and warranty providers (where needed for product supply/support)
IT, website hosting, analytics, and communication service providers
Professional advisers (e.g., legal/accounting), insurers, and debt recovery providers (if required)
Government, regulators, or law enforcement where required or authorised by law
We take reasonable steps to ensure third parties handle information appropriately.
7) Overseas disclosure
Some third-party providers we use (for example, cloud hosting or analytics providers) may store or process information outside Australia. Where this happens, we take reasonable steps to ensure your personal information is protected in line with this policy and Australian privacy requirements.
8) Cookies, analytics, and third-party links
We may use cookies and similar technologies to:
Keep the website working properly
Remember preferences where applicable
Understand how visitors use our website so we can improve it
You can disable cookies in your browser settings, but parts of the website may not function as intended.
Our website may include links to third-party sites (e.g., social media). We’re not responsible for the privacy practices of those third parties.
9) How we store and secure personal information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, including using administrative, physical, and technical safeguards.
10) How long we keep personal information
We keep personal information only for as long as necessary for the purposes described in this policy (including legal, accounting, and warranty/support purposes), after which we take reasonable steps to delete or de-identify it (unless we’re required by law to retain it).
11) Accessing and correcting your personal information
You can request access to, or correction of, the personal information we hold about you by contacting us:
Email: [email protected]
We may need to verify your identity before processing your request.
12) Complaints
If you have a privacy complaint, please contact us first and provide details of the issue. We will review and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time by publishing the updated version on our website. The “Last updated” date at the top will show when changes were made.